| Q. | How does it work? |
| A. | A special VoIP adapter that you connect to your home or office network converts voice traffic into digital data for transmission over the Internet. To that adapter you can connect any regular phone you like and make calls as usual. Brama Telecom has special equipment that manages all calls you make so you always can reach the person you are calling and get excellent quality of voice. Further, you get numerous of additional features that you cannot have in traditional phone service. And... You save huge money making long distance and international calls. |
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| Q. | What do I need to be able to use Brama Telecom`s service? |
| A. | If you by our VoIP adapter only:
- A high speed internet,
- Credit Card Visa, AMEX or MC,
- Regular Phone,
If you by our IP phone:
- High speed internet and router with 1 free Ethernet port,
- Credit Card. |
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| Q. | Will I still be able to use internet during a phone call? |
| A. | - Yes |
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| Q. | Will I be able to keep my existing phone number if I switch over to Brama Telecom? |
| A. | - Yes. You would have to order porting of your number during signup process (50$) usually it takes 2 weeks to finish porting process. |
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| Q. | What if I move houses, will I be able to keep my phone number and service? |
| A. | - Yes. Just connect your VoIP adapter to Internet, make and receive calls as before. But you MUST change your address in your personal information to use 911 service properly, otherwise when you call 911, emergency will be sent to your old address |
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| Q. | If I travel, can I use my IP phone? |
| A. | - Yes, as long as you have internet (with min speed 128/kbs) you can use your IP phone. |
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| Q. | Will I still be able to use 911 service? |
| A. | - You can use 911 service only in Canada and USA. If you going another City for a long period of time and you think that you will need to use 911 you must register the new address. |
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| Q. | Can I transfer calls to my cell phone? |
| A. | - Yes, we have a special feature Follow Me, it allows you to transfer calls that come in your IP phone to any other phone number on your choice. |
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| Q. | Can I track my payment, invoice and call history? |
| A. | - Yes, you can do all that in your own personal folder, access to which you will get after you finish the signup process. |
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| Q. | What is a Direct Number? How can I use it? |
| A. | - Direct number is new feature provided by Brama Telecom. Use our direct number feature to let friends, family and business partners dial your number as if it were local even if you’re a continent away.
For instance: if you buy # from Paris, all your friends and business partners from Paris can call you as if you are in Paris. You pay only 4.95$ per month. |
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| Q. | What is a Dial Plan? |
| A. | For instance: if you buy additional line with Paris dial plan, you can call any Paris #s with no country and area codes, the same way as you are calling inside Paris, but this call is still charged as International. You just save time to dial Paris numbers. |
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| Q. | Does my computer need to be on to use your service? |
| A. | - No, because your IP phone or VoIP adapter is connected directly to your router. |
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| Q. | I can`t make international calls, what should I do? |
| A. | - You need to check your Balance in personal folder on Web-site www.bramatelecom.com , and make sure that u have money on your balance. |
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| Q. | I don`t hear a dial tone, what should I do? |
| A. | - First: check your internet connection
- Second: Make sure that all are wires connected properly and you have Internet on your computer connected to the same router
- Third: Disconnect and re-connect the telephone cable between the Router and telephone
- Call to customer support |
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| Q. | Can I pay any other way besides Credit card? |
| A. | - No, you can pay only with your credit card. |
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| Q. | Quality of voice suddenly decreased |
| A. | - It might be happening because you or someone in your network using certain downloading programs or downloading big files, which slows down internet and affects your quality of voice. |
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