| How does it work? |
A special VoIP adapter that you connect to your home or office network converts voice traffic into digital data for transmission over the Internet. To that adapter you can connect any regular phone and make calls as usual. Brama Telecom has special equipment that manages all of the calls you make so you can always reach the person you are calling and get an excellent quality of voice. Further, you get numerous additional features that are not offered by traditional phone service providers. The best part: you save a LOT of money while making long distance and international calls! |
| What do I need to be able to use Brama Telecom`s service? |
High-speed internet & a physical phone. |
| Will I still be able to use internet during a phone call? |
- Yes |
| Will I be able to keep my existing phone number if I switch over to Brama Telecom? |
Yes. You would have to request the transferring of your number during the signup process. Please note that porting (or transferring of phone number) may take up to 7-15 business days. |
| What if I move houses, will I be able to keep my phone number and service? |
- Yes. Just connect your VoIP adapter to Internet, make and receive calls as before. But you MUST change your address in your personal information to use 911 service properly, otherwise when you call 911, emergency will be sent to your old address |
| If I travel, can I use my IP phone? |
Yes, as long as you have access to a high-speed internet connection (minimum 3 MBps) |
| Will I still be able to use 911 service? |
You can use the 911 service only in Canada and USA. If you are going another city for a long period of time and you think that you will require 911 services, you must register the new address. |
| Can I transfer calls to my cell phone? |
Yes, we have a special feature called Follow Me: it allows you to transfer calls from your Brama Telecom phone to any other phone number of your choice. |
| Can I track my payment, invoice and call history? |
- Yes, you can do all that in your own personal folder, access to which you will get after you finish the signup process. |
| What is a Direct Number? How can I use it? |
A Direct Number is a new feature provided by Brama Telecom. Our Direct Number feature will allow your friends, family and business partners to dial your number as if it were local even if you’re a continent away.
For instance: If you buy a number from Paris, all your friends, family and business partners from Paris can call you at no extra cost. You only pay as low as $3.75 per month. |
| What is a Dial Plan? |
For instance: If you buy an additional line with a Paris dial plan, you can call any Paris numbers without dialing the country and area codes. It is like you are calling locally from Paris; you simply save time while dialing! |
| Does my computer need to be on to use your service? |
No – your VoIP adaptor is connected directly to your modem/router. |
| I cannot make international calls, what should I do? |
Please ensure you are not dialing 011 when calling internationally. With the VoIP system, dialing 011 is not required. Also, please check your account balance in order to verify that you have available funds on your Brama Telecom account. If the problem persists, please contact our technical support department at your earliest convenience. |
| I do not hear a dial tone, what should I do? |
1. Check your internet connection
2. Make sure all wires are properly connected and all hardware is fully plugged in
3. If the problem persists, please unplug your adaptor and modem/router. Wait approximately 5 minutes and plug all of the hardware back in
4. If the problem persists, please contact the technical support department |
| Do you accept any alternative payment methods besides credit card? |
We accept the following methods of payment:
VISA, AMEX, Master Card, Pre-paid credit card, Cheque*, Money Order* and Cash* (in office only)
* Please note that a $3.00 processing fee applies |
| Why has the quality of voice suddenly decreased? |
This may occur if you or someone else on your internet network is streaming or downloading large files. This may decrease your internet speed and in turn temporarily decrease your voice quality. |
